That was a terrible experience with MISSGUIDED.
Now I want a refund and they're not even answering.
Has anyone actually received a refund? As repeated a lot during these reviews CANADIAN DO NOT BUY. Then, through a shady third-party company called Skynet, they charge you over 50% of the value of your item as import duty. Literally everything in my order was crap quality, it looked cheaper than my local hood store clothing. It’s almost as it they didn’t think I would notice my things were missing because I ordered so much. They also try to reel you in with sales, but it's sketchy that they literally ALWAYS have sales. I tried to contact customer service to cancel my order and received no response (I contacted them 9/10) even til this day. Spare yourself the shock and headache and shop somewhere else. Whether you are attending prom for the first... We’re in this together!
Really good customer service!.
Tracking my package has been horrible it doesn't update either. I returned it with no problems. They better refund my stuff waste of time, and literally money. I ordered a pair of shoes from them and they were shipped out quickly and I got them in about a week. © 2020 Trustpilot, Inc. All rights reserved. Will never be ordering here again, when I do get my package, I will be returning it. Amazing resolved my refund within minutes so efficient and quick couldn't be happier ! Don't believe the hype ladies, these clothes are inferior in quality, and the prices are wayyyy too high.
But before your parcel arrives they tell you to pay more for the "import charges" which by the way they do not tell you when you're purchasing your items. No, i live in new york and my package was shipped with no custom fees. So I reached out to their customer service team through their Facebook page and told them about it. Consumers complaining about Missguided US most frequently mention customer service, business days and tracking number problems. You need to send that amount to a company call sky net. I sized down to a US 2, and I'm not as slim as the model, yet the US 2 was HUGE. All came in my size as I ordered. I placed another order to include the promotion and decided to bite the bullet and pay for the return shipping of my initial order, only to find that they returned the items under the other with the promotion (when the items were supposed to be returned under the first full priced order). Tea dress - £20 @ ASOS ASOS - Fits Just Right. Who does misguided deliver with to canada? I bought one item just in case, but it all worked out for me honestly.
When I spoke to customer care through their chat function on 9/29, they said they would sort out and refund the proper amount owed to me.
I have been waiting for my package for OVER A MONTH (literally 39 days). Thanks again. Missguided US has a consumer rating of 1.76 stars from 331 reviews indicating that most customers are generally dissatisfied with their purchases.
I had no problems with my order, but only ordered once. When my order FINALY arrived.
It’s been 72 plus and I still haven’t gotten a single email regarding my items or whether I would be issued a refund. Sarah helped me via the chat to arrange a different return method. I ordered a dress off of there a year ago and it's still one of my favorites!
Learn how to stay safe during COVID-19 in our new guide: Help! It was difficult to find contact but finally managed to find the chat. I tried to get some help with missguided and sky net regarding this expensive fee but no one was willing to help. Now after contacting them they are telling me to wait til the end of next week. Not worth it. I wore the shoes twice and they were really uncomfortable and were just way too noticeably scuffed after those two wears, and I had worn them indoors for casual events so it wasn't like I was running around bumping into things. The service and shipping is straight garbage. Tried contacting them and each time they would send me a link to track package that never loaded or updated and changed the delivery date back 3 days every time I contacted them. Inside Missguided review: Female empowerment, fun, fashion and “disruption” take centre-stage. The dress looked bad on me, it had appliques that just wouldn't stay flat. You’ll place a order and conveniently your order is damaged or they’ll send something you didn’t order and when you want to get it fixed the items you ordered are no longer in stock #DONOTSHOP Missguided provides some of the worst… Missguided provides some of the worst customer service EVER! Tried many times to order from the website from my laptop AND my phone without any success. He sent a request change to Hermes and hopefully will get my parcel directed to the correct address. I've ordered a dress and a black bag once. if i wear 4/6 (small) in us what's the equivalent in uk? For reference, I usually wear US size 2 or 3, bust 32, waist 25-26. The item they got wrong was $22 and they accidentally sent an item that was worth $7. To be fair the other clothes were fine but definitely not exceptional, I would've been fine ordering from another retailer. I ordered 10 items on Sunday and my order came on Thursday, I'm in USA. purolator? So basically I was charged for an order I'm yet to receive, it's has been nearly TWO MONTHS. Needless to say I asked for a refund. Working at Missguided isn't all about parties, lots of hard work goes into it, writes Grace Henry. About 5 days ago I noticed 2 charges worth $54 and $62 to my bank account that I did not authorize.
It’s awful and not worth the money or the time. $#*!y service and return, I payed 18 Euros and 250 all to garbage don't do shopping with them, they send you anything any colors any sizes regardless of what you ordered and after 2 months still no refund. NEVER buying from here again I do NOT recommend you buy from this site, due to their hidden fees. Ugh, it was such a hassle.
Been told to download the app and was finally able to place my order. Nonkanyiso was fantastic. Spoke to customer service via chat who gave me NO information about my items. I am very upset. They also have huge sizes. Never shopping here again :/. I had to pay in US dollars as they seem they do not offer the CAN dollars on the app compared to the website. What's your experience with MG? Bought the size US 4 Sean John collab crop tank and that was fine at least. They apologized and claimed they refunded my entire order which they did not. Incompetent Compagny.Made me re order a jacket that i wanted to exchange for a double price to then match the price i originally payed. They should closed down. They sent my items to this third party shipping company called skynet, (are you familiar with the movie Terminator?). The items are comparable to forever 21 in quality. we got 2 day shipping & it's been 3/4 days. NO THANK YOU.
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